Returns & Exchanges

At Pearls of Australia, we want you to treasure your purchase; if you are not completely satisfied, we offer a 30-day return policy for a full refund or exchange on all unworn items. Each piece is handcrafted with care, and we are committed to ensuring your experience with our Australian pearls is as seamless as their luster.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team via email with your order number and reason for return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Carefully place the jewelry in its original pearl display box and include all authenticity certificates and original packaging.

• 3.
  Secure Shipping

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location, ensuring you retain your tracking receipt.

• 4.
  Inspection and Refund

  Once our artisans verify the condition of the piece, your refund or exchange will be processed within 5 to 7 business days.